To get returned or refunded, please get in touch with our After-Sale Customer Service by sending us at email

Returnable Conditions
1. We only accept returns within 15 days from receiving the order.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s damaged, washed or altered in any way.

Return Shipping Fee
1. The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons we can accept.
2. If you ordered an incorrect size product or simply wants to exchange the item. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

Returns/Exchanges will be processed within 7 days upon receipt of your package.

Returns Address in US:

lu dali
3602 mars way suite 119 , Tracy ca 95377
Recipient: bubsolar Return Team

Note: Returning without Customer Services permission will not be accepted and customers will be responsible for all lost and cost.